Front of House Manager

Job details

POSITION OVERVIEW

Reporting to the General Manager within the establishment, this position provides operational leadership to a team of foodservice associates within one or more locations.

DUTIES & RESPONSIBILITIES

• Directly hires, trains, coaches and supervises the Stockyards team members.
• Establishes and maintains effective communication and working relationships with fellow Management Team and establishment team members.
• Develop and maintain team members' job routines and schedules.
• Conducts weekly physical inventory of all products.
• Assists with managing the establishment's financials and is able to explain variances in sales, costs and operational activities and develop action plans to address challenges.
• Responsible for implementing and overseeing all relevant Ignite programs (i.e. Marketing, Establishment promotions, concepts etc.)
• Oversee in managing inventory and labour costs in addition to running the floor duration operational business hours.
• Manage all aspects of cash handling, policies and procedures.
• Orders all product and paper goods through approved suppliers and in accordance with established par levels.
• Ensure Guest Service Standards are maintained.
• Implements and leads compliance on all Stockyards Beverage Co. operating standards and legislated standards within the establishment including company policy and procedures, Health & Safety Standards, a liaison in Safe Food Handling and Human Resource Management.
• Assists team members in service when needed during peak hours.

SKILLS REQUIRED

• At least 2 years’ experience within a fast-paced hospitality industry.
• Good knowledge of computerized spreadsheets and word processing programs
• Strong communication and interpersonal skills and ability to interact with fellow team members and guests in a mature and professional manner.
• Ability to work effectively under pressure and meet tight deadlines.
• Confident, organized and able to handle multiple tasks.
• Positive attitude and genuine customer focus orientation.
• Smart Serve Safe trained
• Knowledgeable of employment standards and health and safety legislations
• Ability to analyze financials
• Ability to effectively manage conflict resolution
• Ready to have fun and live the SPARK!